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Code of Conduct

Health Care Service Corporation's Code of Conduct
Health Care Service Corporation (HCSC), a Mutual Legal Reserve Company, doing business as Blue Cross Blue Shield of Illinois, Blue Cross and Blue Shield of Texas, Blue Cross and Blue Shield of New Mexico and Blue Cross Blue Shield of Oklahoma, is committed to the highest standards of business ethics and integrity as well as strict observance and compliance with the laws and regulations governing its business operations.

In order to further its commitment to these legal and ethical standards and establish an environment that promotes legal and ethical behavior, HCSC adopted a Code of Business Ethics and Conduct. The Code was created to clearly define HCSC's values and behavioral expectations for every employee of the Company. We place the utmost importance on the observance of these principles. Compliance with the Code is a condition of employment for every HCSC employee.

Letter from Ray McCaskey
HCSC Mission Statement
Core Values
Ethical Responsibilities
Addressing Integrity Concerns
Corporate Resources Available to Address Integrity Concerns
Corporate Integrity Hotline


Integrity Standards

Compliance with the Law
Conflict of Interest
Gifts, Gratuities, and Kickbacks
Confidentiality of Information
Accuracy of Records
Fair Competition
Work Environment
Proper Use of Corporate Assets
Cooperating With The Government
Quality of Service
Political Activity and Community Involvement


When the Government is Our Client
Conclusion