After You Enroll


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Look for These Communications:

Acknowledgment Letter

We will send you a letter within 10 days of receiving your enrollment form. If you enrolled with an agent or broker, you'll get a phone call to confirm your enrollment and to answer any questions you may have.

Verification Letter

You will receive a letter from us within 10 days of your enrollment. The letter will contain several questions to verify your enrollment and if you understand your plan choice.

Confirmation Letter/ID Card

After your enrollment has been approved, we'll send you a confirmation letter. It will include your Blue Cross MedicareRxSM ID card and the date your coverage will be effective.

Welcome Kit

About two weeks after you get your ID card, you'll receive your Welcome Kit. It will include your Evidence of Coverage. And it tells you what you need to know about being a member of Blue Cross MedicareRx.


Your Protections in this Plan

Blue Cross MedicareRx agrees to stay in the program for a full year at a time. Each year, the plan decides whether to carry on for another year. Even if Blue Cross MedicareRx leaves the program, you will not lose Medicare coverage.


Guidelines for Disenrollment

Disenrollment from Blue Cross MedicareRx means ending your membership. Disenrollment can be voluntary or involuntary. We are not allowed to ask you to leave the plan because of your health.


Voluntary Disenrollment


You can leave the Plan and join another Medicare prescription drug plan, Medicare Cost Plan, or Advantage Plan available in your area. It will take some time for your prescription drug coverage to end and your new prescription drug coverage to begin. Refer to your Evidence of Coverage for more information.


To voluntarily disenroll:

  • You must choose to leave the Plan.
  • You must provide a signed written notice to Blue Cross MedicareRx through your employer (if applicable).
  • Call 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. If you are hearing or speech impaired, please call 1-877-486-2048.


Involuntary Disenrollment


HCSC Insurance Services Company (HISC) must disenroll an individual from Blue Cross MedicareRx in the following cases:

  • The individual moves out of the plan's service area and becomes ineligible to be an enrollee of Blue Cross MedicareRx.
  • The individual loses entitlement to Medicare.
  • The individual dies.
  • The individual fails to pay any premiums or late enrollment penalty.
  • The individual enrolls in a different Medicare Advantage, Medicare Advantage Prescription Drug Plan, or stand-alone Medicare Prescription Drug Plan.
  • The Blue Cross MedicareRx contract is terminated or Blue Cross and Blue Shield of New Mexico discontinues offering Blue Cross MedicareRx in any portion of the area where it had previously been available.
  • The individual materially misrepresents information to HISC regarding reimbursement for third-party coverage.