Are your clients happy with their health care coverage? When they choose Blue Cross and Blue Shield of Oklahoma (BCBSOK), they'll find we consistently measure our members' experience in three ways:
1) Post-Call Satisfaction Survey (immediate feedback)
When calling our Customer Service, members have the option of taking a survey that allows them to rate their call experience and their satisfaction with the BCBSOK customer advocate.
2) Member Attitude Trend Analysis (monthly feedback)
Every month, a survey is mailed to selected members who have:
- Placed a customer service call
- Written a secure e-mail message to Customer Service
- Had a claim processed
3) Member Loyalty Differential (monthly feedback)
A monthly telephone survey of BCBSOK members is conducted to measure member loyalty.
Call our Producer Service Center at 1-800-722-4890 to learn more about how we can help make a positive difference in how your clients feel about their health plan coverage.
*Combined member loyalty score for Blue Cross and Blue Shield of Oklahoma, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Illinois and Blue Cross and Blue Shield of Texas as of year-end 2009.
