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Getting Started with iEXCHANGE®

Our automated preauthorization tool — iEXCHANGE — supports direct submissions and provides online approval, benefits for inpatient admissions and select outpatient services 24 hours a day, seven days a week — with the exception of every third Sunday of the month when the system will be unavailable from 11 a.m. to 2 p.m. (CT). iEXCHANGE is accessible to physicians, professional providers and facilities contracted with Oklahoma.

New User Setup

You will need a User ID, password and iEXCHANGE ID to gain access to the tool.

  • If you are a new employee in an office that already uses iEXCHANGE, contact your office administrator for a new username.
  • If your office is new to iEXCHANGE, you will need to set up an initial administrator account.
  • To set up a new account, you must be a network physician, professional provider or facility within Oklahoma. If you meet the criteria, complete and submit the online enrollment form.
  • You can access iEXCHANGE  directly or through Availity .

New Account Management

Enrollment confirmation will be sent via email within 10 business days. The assigned User ID is for your office administrator who will also be able to create additional usernames for new staff members. The unique iEXCHANGE ID is your office account number — it is the same for all users in your office.

  • You will receive a temporary password, which must be changed upon receipt.
  • If you forget your password or it has been compromised, use the Forgot Password option on the iEXCHANGE Provider login page . Or, ask your office administrator to reset your password for you.
  • If you are the iEXCHANGE office administrator and you need your password reset, complete and submit the iEXCHANGE Password Reset Form.
  • All passwords must be changed every 30 days.

Using iEXCHANGE

The Provider login  can be added to your favorites. Transaction requests include inpatient admission requests and extensions, treatment searches, provider/member searches and select outpatient service requests and extensions.

  • To search by member ID, key the member ID exactly as it appears on the ID card. Name and date of birth search options also are available.
  • Required Data — All fields should be completed for each transaction unless marked "optional." Short lists can be created by the administrative users for commonly used provider ID numbers, diagnoses and procedure codes.

Support

Beginning Jan. 1, 2014, iEXCHANGE will support requests for additional Behavioral Health, Pharmacy and Medical/Surgical Treatment services.

Webinars are being held to provide iEXCHANGE users with an overview of what’s new and improved for 2014. February and March sessions are listed below. To register, select your preferred day and time. 


Medical/Surgical/Pharmacy

Staff – Training relevant for registration/admitting staff or staff responsible for claims. Topics* covered during this training include:

  • iEXCHANGE Login/Single Sign On (SSO)
  • Outpatient (Other) Requests
  • Outpatient (Other) Pharmacy Requests
  • Outpatient (Other) Pharmacy Extension – Remicade
  • New Inpatient Requests
  • Inpatient Case Extensions
  • Treatment Searches
  • Treatment Update Searches
  • Provider Tools Page

Feb. 12, 2014, 10 a.m. to 11 a.m. (CST) 
Feb. 19, 2014, 10 a.m. to 11 a.m. (CST)  
Feb. 26, 2014, 10 a.m. to 11 a.m. (CST)  
Mar. 5, 2014, 10 a.m. to 11 a.m. (CST)  


Clinical Staff
– Training relevant for utilization management/case management staff. Topics* covered during this training include:

  • iEXCHANGE Login/Single Sign-On (SSO)
  • Inpatient Case Extensions
  • Outpatient (Other) Pharmacy Extensions - Remicade
  • Treatment Searches
  • Treatment Update Searches
  • Patient Clinical Summary
  • Providers Tool Page

Feb. 12, 2014, 10 a.m. to 11 a.m. (CST) 
Feb. 19, 2014, 10 a.m. to 11 a.m. (CST) 
Feb. 26, 2014, 10 a.m. to 11 a.m. (CST) 
Mar. 5, 2014, 10 a.m. to 11 a.m. (CST) 


Administrator
– Training relevant for iEXCHANGE office administrators. Topics* covered during this training include:

  • iEXCHANGE Login/Single Sign-On (SSO)
  • Password Changes
  • Editing User Profiles
  • User Account Information
  • Adding Submitting Providers
  • Adding Frequent Providers
  • Adding  Frequent Diagnosis
  • Adding Frequent Procedures

* Training is customizable by topic upon request.

Feb. 12, 2014, 11 a.m. to Noon (CTS) 
Feb. 19, 2014, 2 p.m. to 3 p.m. (CST) 
Feb. 26, 2014, 11 a.m. to Noon (CST) 
Mar. 5, 2014, 2 p.m. to 3 p.m. (CST) 


Behavioral Health Intensive Outpatient Program Services/Initial 4 visits

Staff – Training relevant for registration/admitting staff or staff responsible for claims.  Topics covered during this training include:

  • iEXCHANGE Login/Single Sign-On (SSO)
  • Outpatient (Other behavioral health) Requests
  • Outpatient (Other behavioral health) Extensions
  • Treatment Searches
  • Treatment Update Searches
  • Patient Clinical Summary
  • Provider Tools Page

Feb. 12, 2014, 12:30 p.m. to 1:30 p.m. (CST) 
Feb. 19, 2014, 12:30 p.m. to 1:30 p.m. (CST) 
Feb. 26, 2014, 12:30 p.m. to 1:30 p.m. (CST) 
Mar. 5, 2014, 12:30 p.m. to 1:30 p.m. (CST) 


Administrator
– Training relevant for iEXCHANGE office administrators. Topics* covered during this training include:

  • iEXCHANGE Login/Single Sign-On (SSO)
  • Password Changes
  • Editing User Profiles
  • User Account Information
  • Adding Submitting Providers
  • Adding Frequent Providers
  • Adding  Frequent Diagnosis
  • Adding Frequent Procedures

Feb. 12, 2014, 11 a.m. to Noon (CST) 
Feb. 19, 2014, 2 p.m. to 3 p.m. (CST) 
Feb. 26, 2014, 11 a.m. to Noon (CST) 
Mar. 5, 2014, 2 p.m. to 3 p.m. (CST) 

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