iEXCHANGE® Frequently Asked Questions



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If you are a new employee in an office that already uses iEXCHANGE, please contact your office administrator to establish a user name and initial password.


Availity® Single Sign-On (SSO): If you are new to iEXCHANGE, but your office utilizes the Availity Web tool, your organization's Primary Access Administrator (PAA) can request access to submit BCBSOK preauthorizations from their Availity account (My Account — BCBS Pre Auth Registration) from the left-hand menu. To set up a new iEXCHANGE account, you must be a contracted physician, professional provider or facility within BCBSOK.


Non-Availity Users: If your office is new to iEXCHANGE, you will need to set up an initial administrator account. To set up a new account, you must be a contracted physician, professional provider or facility within BCBSOK. If you meet the criteria, complete and submit the online enrollment form. Once registration is complete, your office administrator will be sent an iEXCHANGE ID, user name and initial password.


To request individual/specific training please email PACS@hcsc.net. Include your name, office information, billing NPI and telephone number.


Also refer to the iEXCHANGE tip sheets that can be found on the Getting Started with iEXCHANGE section of our website.


iEXCHANGE is available for authorized providers 24 hours a day, 7 days a week — with the exception of the 3rd Sunday of every month when the system will be unavailable from 11 a.m. to 2p.m. CT.


Password Resets — If you are a new employee in an office that currently uses iEXCHANGE, or you have forgotten your iEXCHANGE password, please contact your office's iEXCHANGE administrator.


Registration Inquiries — For any registration inquiries, your office's iEXCHANGE Administrator should contact the Blue Cross and Blue Shield Oklahoma (BCBSOK) iEXCHANGE Help Desk at OK_iEXCHANGE_Help_Desk@hcsc.net.


For all other system or navigation issues, users should contact the BCBSOK iEXCHANGE Help Desk at OK_iEXCHANGE_Help_Desk@hcsc.net.


The Help Desk assists providers when they are having difficulty utilizing the iEXCHANGE application (i.e., diagnosis codes, reporting issues with iEXCHANGE, resetting Office Administrator passwords, etc.)


No. iEXCHANGE only supports automated preauthorizations for BCBSOK. To learn more about electronic self-service channels for checking eligibility and benefits, please contact PACS@hcsc.net.


Depending on the service and details of your request, iEXCHANGE may return an auto-approval upon submission. A request that is pended will be reviewed and completed within 48 to 72 business hours of submission. In order to view an updated status, you can perform a treatment search or treatment update search.*


Also refer to the iEXCHANGE tip sheets that can be found on the Getting Started with iEXCHANGE section of our website.



* All referrals will be placed in a pended status for manual review.


Preauthorization requests can be submitted for the following inpatient services: surgical, maternity, hospice, neo-natal, rehab, transplant, and medical.* Preauthorization requests can be submitted for the following outpatient services: hospice, skilled nursing visit, home infusion, and therapy.**


Many outpatient services do not require preauthorization; users should verify the member's eligibility and benefits prior to submitting a preauthorization request. To learn more about electronic self-service channels for checking eligibility and benefits, please contact PACS@hcsc.net. Referrals can also be submitted.



* Medical applies to anything that does not fall in the other inpatient categories.

** Therapy includes physical, occupational and speech therapies.


A pended status means your request is being reviewed by the BCBSOK Utilization Management (UM) Department. You can check for a status change through the treatment search or treatment update search functions in iEXCHANGE. Generally, you should see an update posted within 48 to 72 business hours.


Users can inquire about an existing request if they are the provider rendering the actual services. This function can be performed by conducting a member search using the Member ID and dates of service.


iEXCHANGE allows providers to perform additional inquiry functions such as: member searches, treatment searches, treatment update searches and provider searches. These inquiries can be requested without initiating an actual preauthorization request. Also, some member search returns do provide additional clinical information, compiled from claims data, available via the Patient Clinical Summary.


Also refer to the iEXCHANGE tip sheets that can be found on the Getting Started with iEXCHANGE section of our website.


Yes. Regardless of which system the request was originally submitted, requests are available through both channels.