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Phone menu for Medical Services
The Medical Services area phones now have a new menu selection. Voice activated prompts have been added, but you can also still choose a numbered option. The phone number for the precertification area is 1-800-672-2378.
To precertify a hospital admission or initiate a new case, call 1-800-672-2378 option 1 or use the voice prompt and say "precertification."
To provide clinical review, call 1-800-672-2378 option 2 or use the voice prompt and say "clinical review."
For case management or home IV infusion, dial 1-800-672-2378 option 3 or use the voice prompt and say "case management."