COVID-19 Coverage for Members

We are closely monitoring activity around the novel coronavirus 2019 (COVID-19). We are committed to helping our members, staff and communities we serve stay informed and assisting those who might be affected. We stand ready to aid doctors, hospitals and federal, state and local public health organizations in serving our members and our communities.

COVID-19 Testing, Testing-Related Visits and Treatment

If You Feel Sick:

  • Call your doctor. Your doctor will decide if you need to be tested and tell you where to go.
  • To find an in-network doctor or testing site, log in to Blue Access for MembersSM.
  • Search to find a COVID-19 test center near you.

We’ve taken steps to lower costs and provide easier access to care for members related to COVID-19. Currently, if you're a Blue Cross and Blue Shield of Oklahoma (BCBSOK) member:

Testing: You won't pay copays, deductibles or coinsurance for medically necessary lab tests to diagnose COVID-19. Your doctor doesn’t have to ask us for the OK to test for COVID-19.

Testing-Related Visits: You won’t pay copays, deductibles or coinsurance with in-network providers for visits related to COVID-19, whether at a provider's office, urgent care clinic, emergency room or by telehealth. (Testing must be medically necessary, consistent with CDC guidance and at the direction of a doctor.) 

Treatment: If you are insured by BCBSOK, you won’t pay copays, deductibles or coinsurance related to treatment for COVID-19. This applies to costs associated with COVID-19 treatment at in-network facilities and treatment for out-of-network emergencies.

This includes these BCBSOK plans: 

  • Fully insured employer-based
  • Individual and Family  
  • Medicare (excluding Part D) 
  • Medicare Supplement 

This policy covers treatment from April 1 to June 30, 2020. We will reassess this policy as events warrant. (We will work in partnership with self-funded employer groups that decide to offer the same waivers.)



We have temporarily lifted restrictions on getting early prescription fills. 

Please note: This early fill information applies if you have BCBSOK pharmacy benefits administered by Prime Therapeutics. Also, all safety measures, prior authorization reviews, as well as prescribing and dispensing laws, still apply.



Currently, if you are insured by BCBSOK, including Medicare (excluding Part D plans) and Medicare Supplement members, you can:

  • Access provider visits for covered services through telemedicine or telehealth as outlined in your benefit plan. 
  • You won’t pay copays, deductibles, or coinsurance on in-network covered telemedicine or telehealth services.

These benefits give you access to care while reducing your risk of exposure to COVID-19 or other viruses. Services available for telemedicine or telehealth may differ based on your plan, please call the number on your member ID card if you have questions.  (Note: These benefits may differ if you’re covered through your employer's self-funded plan.)

Depending on your benefits, you may have access to:

  • BCBSOK providers who offer the service through two-way, live interactive telephone and/or digital video consultations, or other methods allowed by applicable state laws and regulations. Log in to Blue Access for MembersSM to find an in-network provider.

  • Bilingual 24/7 Nurseline. If you think you’ve been exposed to COVID-19, you can call the 24/7 Nurseline1. The 24/7 Nurseline can help you identify some options if you’re sick. Nurses are available at 1-800-581-0368, 24 hours a day, 7 days a week.

  • Virtual Visits. You may also access your Virtual Visits benefit2 provided by BCBSOK and powered by MDLIVE3. You can consult a board-certified doctor for non-emergency situations by phone, mobile app or online video 24 hours a day, 7 days a week. Virtual Visits doctors can even send e-prescriptions to your local pharmacy. Learn more about Virtual Visits or log in to Blue Access for MembersSM to make sure you have this benefit. (MDLIVE is not available for Medicare.)

1 The 24/7 Bilingual Nurseline may not be available with all plans. Check your benefits booklet for details.

2 Virtual Visits or telehealth may not be available on all plans. Virtual Visits and telehealth are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. Non-emergency medical service in Montana includes audio-only interactive online video visits. Non-emergency medical service in New Mexico is limited to interactive online video. Non-emergency medical service in Arkansas and Idaho is limited to interactive online video for initial consultation. Other State law rules or limitations may also apply.

3 MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of Oklahoma. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.