'Duplicate File ID' Message

March 27, 2012

Due to a system problem on March 27, 2012, some electronic claim files that had already been accepted and processed were re-processed.

This issue resulted in the following "Duplicate File" rejection message on electronic claim reports to providers: R^^1SG - Duplicate File ID-Cannot Use Twice in 12 months^^.

If you received the above message and your claims were initially accepted per your response report, please note that no action is needed on your part.

We apologize for any inconvenience this issue may have caused your practice. If you have any questions regarding this notice, please contact our Electronic Commerce Center at 800-746-4614.