Electronic Option to Replace Duplicate Provider Claim Summary Requests

May 25, 2016

Effective July 11th 2016, duplicate copies of paper Provider Claim Summaries (PCSs) may no longer be requested by calling Provider Customer Service and duplicate PCSs will no longer be provided by our Customer Advocates.

Providers who currently receive paper PCSs via U.S. Mail are strongly encouraged to enroll to receive the 835 Electronic Remittance Advice (ERA) from Blue Cross and Blue Shield of Oklahoma (BCBSOK). The 835 ERA is a HIPAA-compliant method of receiving claim payment and remittance details, which can be automatically posted to your patient accounting system, if available. In addition, you may retrieve duplicate remittances through electronic channels, as noted below. To learn more about ERA enrollment, refer to the Claims and Eligibility section of our website at


The AvailityTM Remittance Viewer offers providers and billing services a convenient way to obtain duplicate claim summaries electronically. To gain access to the remittance viewer, you must be registered with Availity and enrolled to receive your 835 ERA files from BCBSOK. We are currently hosting online webinars for this tool. Visit the Education and Reference section of the BCBSOK Provider website to learn more and register for an upcoming webinar session.

Availity is a trademark of Availity, L.L.C., a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSOK. BCBSOK makes no endorsement, representations or warranties regarding any products or services offered by third party vendors such as Availity. If you have any questions about the products or services offered by such vendors, you should contact the vendor(s) directly