BCBSOK Update: Electronic Remittance Advice (ERA) File

August 30, 2016

Blue Cross and Blue Shield of Oklahoma (BCBSOK) continues to experience intermittent issues delivering Electronic Remittance Advice (ERA) files. This does not impact all ERAs, but only a small percentage of files being posted.

In addition to ERA files, providers also receive companion Electronic Payment Summary (EPS) files. The EPS is the electronic version of the paper Provider Claim Summary. Please reference your EPS file for claim resolution. The EPS file delivery was not affected by the current ERA issue.

As a reminder, ERA files as of July 18, 2016 may have encountered a delay in delivery. It could take up to seven business days for the files to be corrected and made available to you on Availity®. BCBSOK is working diligently to resolve and expedite this issue in a timely manner.

If you have further questions regarding missing ERAs, or need assistance with obtaining EPS files, please contact the Electronic Commerce department at 800-746-4614.

Availity is a trademark of Availity, L.L.C., a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSOK. BCBSOK makes no endorsement, representations or warranties regarding any products or services offered by third party vendors such as Availity. If you have any questions about the products or services offered by such vendors, you should contact the vendor(s) directly.