Prime Therapeutics® and Walgreens® Combined Specialty and Home Delivery Pharmacy Services Company Brand Launch Completed Important E-Prescribing Changes

May 18, 2018

As previously announced, the Blue Cross and Blue Shield of Oklahoma (BCBSOK) pharmacy benefit manager (PBM), Prime Therapeutics LLC (Prime), and Walgreens’ combined specialty and home delivery pharmacy services company was formed in 2017. Headquartered in Orlando, Fl., the company’s full brand name, AllianceRx Walgreens Prime, has officially launched to consumers as of March 31, 2018.

There are changes to the submission of electronic prescriptions as a result of this brand change. A summary of those changes is listed below for your reference. Please take this opportunity to update any pharmacy information that may be stored in your patient records, as well as your e-prescribing contacts. The electronic prescription submissions you may be using currently may be returned as ‘unable to fill’. Please note: Updated specialty referral and mail order prescription fax forms, if not submitting electronic prescriptions, will be available on our Provider website soon.

While pharmacy communications, packaging and informational materials have been updated with the new brand, the contact information, pharmacy hours of operation and prior authorization processes remain the same.

Specialty Pharmacy Services

As of Jan. 1, 2018, the specialty pharmacy started operating under the name AllianceRx Walgreens Prime. Previous names for the specialty pharmacy were Prime Specialty by AllianceRx Walgreens Prime and Prime TherapeuticsTM Specialty Pharmacy (Prime Specialty Pharmacy).

There are changes to the way you will need to e-prescribe:

  • AllianceRx Walgreens Prime has specialty pharmacies located in key regions across the United States. While some restrictions may apply, providers can usually submit the prescription to the location closest to the patient.
  • Note: Cystic fibrosis specialty prescription referrals may be sent to any of the locations listed below as well as the dedicated cystic fibrosis pharmacy.
  • If you are uncertain where to send a prescription, please call AllianceRx Walgreens Prime at 877-627-6337.

Specialty Pharmacy Address

E-prescribing Pharmacy Name

Beaverton, OR
9775 SW Gemini Drive, Suite 1
Beaverton, OR 97008


Canton, MI
41460 Haggerty Circle South
Canton, MI 48188


Frisco, TX
10530 John W. Elliott Drive, Suite 100
Frisco, TX 75033


Pittsburgh, PA
130 Enterprise Drive
Pittsburgh, PA 15275


Orlando, FL
2354 Commerce Park Drive, #100
Orlando, FL 32819


Cystic fibrosis pharmacy
10530 John W. Elliott Drive, Suite 200
Frisco, TX 75033


Home Delivery Services

Home delivery pharmacy services have been operating under the name of AllianceRx Walgreens Prime as of March 31, 2018. This pharmacy fills covered 90-day supply home delivery prescriptions. Previous names were PrimeMail by Walgreens Mail Service, Walgreens Mail Service and PrimeMail.

There are changes to the way you will need to e-prescribe:


Members with recent prescription history were notified of the specialty and/or home delivery pharmacy name changes. If your patients have questions about their pharmacy benefits, please advise them to contact the number on their member ID card. Members may also visit and log in to Blue Access for MembersSM (BAMSM) for a variety of online resources.

Blue Cross and Blue Shield of Oklahoma (BCBSOK) contracts with Prime Therapeutics to provide pharmacy benefit management and related other services. In addition, contracting pharmacies are contracted through Prime Therapeutics. The relationship between BCBSOK and contracting pharmacies is that of independent contractors.

BCBSOK, as well as several independent Blue Cross and Blue Shield Plans, has an ownership interest in Prime Therapeutics.

Prime Therapeutics has an ownership interest in AllianceRx Walgreens Prime, a central specialty pharmacy and home delivery company.

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.