Medicare Advantage Provider Call Center Lines Experiencing Longer Hold Times

March 30, 2020

You may experience longer than normal hold times on our Medicare Advantage Provider call lines 1-877-774-8592 starting March 24, 2020, due to the COVID-19 pandemic.

What should you do?

  • Use Availity Learn more about third-party links as much as possible for eligibility, claim status and Prior Authorizations.
    • Availity’s Authorizations & Referrals tool (HIPAA-standard 278 transaction) allows you to submit inpatient admissions, select outpatient services and referral requests handled by Blue Cross and Blue Shield of Oklahoma (BCBSOK).
    • You can also check status on previously submitted requests and/or update applicable existing requests.
  • Continue watching for additional notifications for changes including when the Medicare Advantage Provider call line resumes normal hold times.

Because this is a rapidly evolving situation, you should continue to use Centers for Disease Control Guidance Learn more about third-party links (CDC) on COVID-19, as the CDC has the most up-to-date information and recommendations. Additionally, watch for updates on BCBSOK News and Updates and our COVID-19 Preparedness pages.

Have questions?
If you have any questions or if you need additional information, please Email provider inquiries or call the Provider Contract Support Unit at 800-722-3730, Option 2.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSOK. BCBSOK makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity, eviCore or Medecision. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.