Blue Cross and Blue Shield of Oklahoma (BCBSOK) is proud to announce the addition of a second Mobile Assistance Center (MAC) to be based out of the company’s Oklahoma City office. Since the first MAC was introduced in Tulsa in 2014, it has traveled more than 35,000 miles, reaching thousands of Oklahomans by participating in nearly 250 events across the state.
"The Mobile Assistance Centers allow BCBSOK to directly interact with individuals regarding their options for health care," said BCBSOK President Ted Haynes. "Having a second MAC is essential for BCBSOK to reach more Oklahomans than ever before."
Both MACs are staffed by licensed community outreach specialists and customer service advocates who provide one-on-one assistance with health insurance enrollment and education. The MACs travel statewide and are transported by matching cargo vans printed with the MAC's motto: "On the Road to a Healthier Oklahoma." They include innovative mobile kiosks, designed to assist multiple people in a face-to-face setting. The MACs are equipped with custom built-in seating, six securely docked iPads, Internet access, and a large screen with audio and video capabilities.
MAC outreach efforts include hosting community events, visiting health fairs, participating in health and insurance seminars, and responding to communities in need following natural disasters. The availability of two MACs that can travel across the state, simultaneously, is essential in educating consumers on their health insurance questions and needs. During the Open Enrollment Period, licensed representatives are available to explain the requirements of the Affordable Care Act, to help customers with the online enrollment process and to find out if they qualify for financial assistance.
The MAC’s mobility allows for broader accessibility, flexibility and the opportunity to engage with specific communities. In 2016, more than 64% of MAC activities were focused on those living in rural, Tribal and Latino communities in our state.
The MAC is available for pre-scheduled engagements, health fairs and community events throughout Oklahoma. Find a schedule of upcoming events. To see the MAC in action, watch this video.
Learn more about our plans and benefits offered during 2017 Open Enrollment or enroll directly. You can also call 866-881-0475.