This page may have documents that can’t be read by screen reader software. For help with these documents, please call 1-800-975-6314.

Virtual Visits

Our virtual visits solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or behavioral health specialist. Instead of going to the office, virtual visits allow you access to care for non-emergency situations by phone, mobile app or online video anytime, anywhere that works best for you.

Appointments are private and secure and average wait time is less than 20 minutes. And, a virtual visit can cost less than going to the urgent care clinic or emergency room.

Getting Care

MDLIVE's doctors can treat many non-emergency medical conditions, like:

Virtual Visits non-emergency medical conditions
General Health  
  • Allergies
  • Fever
  • Sinus infections
  • Cold/flu
  • Ear infections
  • Rash

They can also write — and send — prescriptions (when appropriate) to a nearby pharmacy.

Having a Virtual Visit

To activate your account, you can choose what is easiest for you:

Note: You’ll need your member ID card if registering on MDLIVE’s website or by phone.

Once your account is active, you can have a virtual visit by:

Online Video

  1. Log in to your MDLIVE account through BAMSM or by visiting the MDLIVE website.
  2. Find an MDLIVE doctor.
  3. Video chat right away or make an appointment.

Mobile App

  1. Download the MDLIVE mobile app.
  2. Find an MDLIVE doctor.
  3. Video chat right away or make an appointment.

Phone

  1. Call MDLIVE’s customer service at 1-888-954-3583. TTY users call 1-800-770-5531
  2. They will help you find an MDLIVE doctor.
  3. This doctor will call you for a virtual visit.

Get care when — and where — you need it.

Virtual visits may not be available on all plans. Non-emergency medical service in Montana and New Mexico is limited to interactive online video. Non-emergency medical service in Arkansas and Idaho is limited to interactive online video for initial consultation.

MDLIVE is a separate company that operates and administers virtual visits for Blue Cross and Blue Shield of Oklahoma. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.

This Information is a solicitation for insurance.

Medicare Supplement Insurance Plan Notice:
Not connected with or endorsed by the U.S. Government or Federal Medicare Program.

Medicare Supplement Insurance Plans are offered by Blue Cross and Blue Shield of Oklahoma, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

Legal & Privacy | Important Plan Information | Group Non-Discrimination Notice

© Copyright 2024 Health Care Service Corporation. All Rights Reserved.

 

File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at http://access.adobe.com

You are leaving this website/app ("site"). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. In addition, some sites may require you to agree to their terms of use and privacy policy.