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Blue Cross and Blue Shield of Oklahoma (BCBSOK) health plans cover medically necessary health benefits, including physician services, hospitalization and emergency services.
In addition, we have put in place working solutions to help our members get the care they need during these uncertain times.
With a BCBSOK health plan, our members have access to care for COVID-19 related health issues. Members can use doctors, labs and facilities in their BCBSOK health plan’s provider network for:
In response to the pandemic, BCBSOK made some temporary changes impacting coverage for various services. Some of these changes will end with the end of the public health emergency. Some may end sooner, depending on the member’s plan. To understand what is currently in effect, please view effective coverage dates.
With a BCBSOK health plan, members have access to the COVID-19 vaccines at no cost to them. Members should talk with their doctors about when they should get vaccinated once available and discuss any questions they have about the vaccines.
While most plans cover COVID-19 vaccines at no cost, some self-funded groups do not cover preventive services, including COVID-19 vaccines. Members who are unsure what their plan covers should contact their company’s benefits administrator or call BCBSOK Customer Service at the number listed on their member ID card.
To make it easier for our members to get the care and treatment they need amid the COVID-19 outbreak, we are temporarily waiving member cost-sharing, including copays, deductibles and coinsurance, related to testing for COVID-19.
The policy applies to members in these plans:
Cost-share waivers on telehealth and telemedicine services for fully insured group, retail, Medicare (not Part D) and Medicare Supplement plans ended on Dec. 31, 2020. That means copays, deductibles and coinsurance for telemedicine visits now apply.
Telemedicine services may be available for members with plans that include MDLIVE® *, our telemedicine service provider, or any in-network provider who offers the service through two-way, live interactive telephone and/or digital video consultations.
Telemedicine benefits may differ based on the plan.
Self-funded customers have some choices about how we administer COVID-19 treatment coverage for their employees. Benefits for members of self-funded plans may vary. They should call BCBSOK Customer Service at the number listed on their member ID card for more information.
Members with pharmacy benefits through Prime Therapeutics®** are encouraged to keep refills current and ask for new prescriptions before the last refill runs out.
Many drug stores may offer delivery options. If part of plan benefits, members can sign up for mail-order delivery (up to a 90-day supply of covered non-specialty medications) with the home delivery program.
Members with Group Medicare Advantage and Group MedicareRx (PDP) plans can also get 90-day fills through mail order.
We extended approvals on existing prior authorizations for non-emergent elective surgeries, procedures, therapies and home visits, if the service was provided by Dec. 31, 2020. This applies to services that were originally approved or scheduled between Jan. 1, 2020 and June 30, 2020.
Relaxed Eligibility Requirements
You can maintain employees who were enrolled as of March 20, 2020 through Sept. 30, 2020, regardless of the eligibility definition stated in their plan or the BPA. This includes reduced work hours, furlough, leave of absence or layoffs. This flexibility does not apply to those who are newly electing coverage via a special enrollment period.
*Virtual Visits may not be available on all plans. Virtual Visits are subject to the terms and conditions of your benefit plan, including benefits, limitations and exclusions. Non-emergency medical service in Arkansas and Idaho is limited to interactive audio/video (video only) for initial consultation. Service availability depends on location at the time of consultation.
**Blue Cross and Blue Shield of Oklahoma (BCBSOK) contracts with Prime Therapeutics to provide pharmacy benefit management and related other services. BCBSOK, as well as several independent Blue Cross and Blue Shield Plans, has an ownership interest in Prime Therapeutics. Myprime.com is an online resource offered by Prime Therapeutics.
MDLIVE®, a separate company, operates and administers the virtual visit program for Blue Cross and Blue Shield of Oklahoma and is solely responsible for its operations and that of its contracted providers.
MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without written permission.