Request prior authorization if required for a particular service. If a prior authorization is not required, submit an optional medical necessity review through our recommended clinical review process.
Checking eligibility and benefits will determine if a prior authorization is needed. All services must be medically necessary.
Federal Employee Program® members: The only outpatient service that requires prior authorization for FEP® members is Applied Behavior Analysis services.
Commercial members
Clinicians use the following guidelines to determine whether a requested level of care is medically necessary:
For mental health conditions, MCG Care Guidelines. To access:
- Log into Availity Essentials
- Select Payer Spaces from navigation menu and choose BCBSOK
- Select the Resources tab
- Next, choose Resources in Filter By Category
- Select the MCG Care Guidelines link
For addiction disorders, the American Society of Addiction Medicine’s The ASAM Criteria (addiction disorders), our medical policies, nationally recognized clinical practice guidelines and independent professional judgment
Benefit availability also depends on specific provisions under the member’s benefit plan. Call the number on the member’s ID card if you have questions.
Government program members
Clinicians use the following hierarchy of clinical criteria to determine the most appropriate level of care for our members:
- National coverage determinations
- Local and regional coverage determinations
MCG Care Guidelines (mental health disorders). To access:
- Log into Availity Essentials
- Select Payer Spaces from navigation menu and choose BCBSOK
- Select the Resources tab
- Next, choose Resources in Filter By Category
- Select the MCG Care Guidelines link
The American Society of Addiction Medicine’s The ASAM Criteria (addiction disorders)
Prior Authorization
Prior authorization is the process of determining whether the proposed treatment or service meets the definition of “medically necessary,” as set forth in the member’s benefit plan. Prior authorization is obtained by contacting BCBSOK or the appropriate vendor for approval of services before delivering care.
Recommended Clinical Review
A recommended clinical review is an optional medical necessity review that is conducted before, during or after services are provided. Submitting the request prior to rendering services helps providers to identify situations in which a service may not be covered based on upon medical necessity.
Verifying Benefits
To determine whether prior authorization is required, always check the patient’s eligibility and benefits before providing care:
- Submit an electronic eligibility and benefits (HIPAA 270) transaction to BCBSOK via Availity Essentials, or through your preferred vendor portal; or
- Call the number listed on the member's ID card.
How to Request Prior Authorization and Recommended Clinical Review
To request a prior authorization or recommended clinical review, use one of these methods:
- Use the BlueApprovRSM integrated process through Availity Authorizations to request prior authorization for behavioral health services. Visit our Availity Authorizations page for information.
-Learn more on the BlueApprovR page.
- Availity Attachments: Recommended Clinical Review Requests – Availity Attachments tool is available for providers to upload medical documentation and submit RCR requests online. Visit the Availity Attachments: Submit Recommended Clinical Review Requests page in the Provider Tools section for more details.
- Phone – If you are unable to submit a request electronically, call the number on the member ID card.
Post Service Utilization Management Review
We may conduct a post-service utilization management review after care is rendered. We review clinical documentation to determine whether a service or drug was medically necessary and covered under the member’s benefit plan.
During post-service reviews, we may request medical records and review claims for consistency with:
- Medical policies
- Provider agreement
- Clinical payment and coding policies
- Accuracy of payment
Resources
Additional information on our Behavioral Health Program is on our website. There you can view Clinical Practice Guidelines for common conditions and the medical necessity criteria.