eviCore Benefit Preauthorization Training for Advanced Imaging, Genomic Lab, Joint/Spine/Pain and Sleep Management Services

Oct. 22, 2019

eviCore healthcare (eviCore) is offering optional provider orientation sessions to review how to submit benefit preauthorization requests. Sessions will cover benefit preauthorization requests for the following services:

  • Advanced Imaging
  • Genomic Lab
  • Musculoskeletal (MSK) Joint/Spine/Pain Services
  • Sleep Management and Related Equipment Services

These orientation sessions will review benefit preauthorization requirements and how to navigate the eviCore portal to submit benefit preauthorization requests online.

Each session will last about an hour, including a question and answer session. Registration is required. There is no cost for the training.

Training Schedule

*Note: Sessions list the start time as Eastern Standard Time in the WebEx Video Conferencing application.

How to Register

  1. Go to evicore.webex.com.
  2. Click on the menu bar symbol located on the left-side of the webpage and select “Webex Training.”
  3. Click the “Upcoming” tab and search by topic, course name or date. Look for BCBSIL/MT/NM/OK/TX before the course name.
  4. Click “Registration” next to the appropriate training session and enter all required information.

Confirmation Email

Following registration, you’ll receive a confirmation email containing the following information:

  • Toll-free phone number
  • Meeting number
  • Conference password
  • Link to the web portion of the training session

Please retain the confirmation email. Use the link and toll-free phone number to access your training session.

Training Documents

If you’re unable to attend a training session, go to the Provider Resources page on the eviCore portal to download a PDF copy of the presentation or any additional documents. You can also go to acrobat.adobe.com to download a copy of the Adobe Reader.

Send an email to portal.support@evicore.com or call 800-646-0418. (Wait until prompted to enter “2.”) You may also contact eviCore via email at ClientServices@evicore.com.


The fact that a service has been preauthorized/pre-notified is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered. If you have any questions, call the number on the member’s ID card.

eviCore is an independent specialty medical benefits management company that provides utilization management services for BCBSOK. eviCore is wholly responsible for its own products and services. BCBSOK makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as eviCore. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.