National Coordination of CareSM Program to Serve Group Medicare Advantage PPO Members

Dec. 30, 2019

Beginning Jan. 1, 2020, we will participate in a new Blue Cross and Blue Shield Association (BCBSA) National Coordination of Care program to help improve care and services for Blue Cross Group Medicare Advantage (PPO)SM (MA PPO) members nationwide. This program also will help streamline administrative processes for providers.

As we announced in November, Blue Cross Group Medicare Advantage (PPO)SM is the new name of Blue Cross Medicare Advantage (PPO)SM for Blue Cross and Blue Shield of Oklahoma (BCBSOK) members who purchase MA PPO coverage through their employers or other groups. While the name has changed, the program retains its traditional PPO network that allows members to seek care in-network and out-of-network, typically providing cost savings for in-network care.

Through the National Coordination of Care program, BCBSOK will collaborate with you to identify gaps in care and retrieve medical records for claims you submit to BCBSOK for Group MA PPO members living in Oklahoma. This includes BCBSOK members with Group MA PPO coverage, as well as Group MA PPO members enrolled in other BCBS Plans who are living in Oklahoma.

You will receive requests only from BCBSOK or our vendor when medical records are needed, or when potential gaps in care or risk adjustment gaps are identified related to claims submitted to BCBSOK for these members. You will no longer receive these requests from multiple BCBS plans or their vendors.

This program is part of our ongoing initiative to support our members in receiving the right care at the right time and place. As a result of concerns about gaps in care, this program may help encourage members to come into your practice more frequently, allowing for greater continuity of care. For out-of-area members with Group MA PPO coverage, this program will help BCBSOK give these members’ BCBS Plans a fuller understanding of their members’ health status.

Questions? Call the Customer Service number on the member’s ID card

Important Reminders

  • As outlined in your contract with us, you are required to respond to requests in support of risk adjustment, Healthcare Effectiveness Data and Information Set (HEDIS®) and other government-required activities within the requested timeframe. This includes requests related to this program.
  • It is important that you use Availity® or your preferred vendor to check eligibility and benefits for all BCBSOK patients before every scheduled appointment, including for Group MA PPO members in this program. Eligibility and benefit quotes include membership confirmation, coverage status and applicable copayment, coinsurance and deductible amounts. The benefit quote may also include information on applicable benefit prior authorization requirements. Ask to see the member’s BCBSOK ID card and a driver’s license or other photo ID to help guard against medical identity theft. See our Eligibility and Benefits page for more details
  • Consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and any other applicable laws and regulations, BCBSOK or BCBSOK’s vendor is contractually bound to preserve the confidentiality of members’ protected health information (PHI) obtained from medical records and provider engagement on Stars and/or risk adjustment gaps. You will only receive requests from BCBSOK or BCBSOK’s vendor that are permissible under applicable law. Consistent with your current practices, patient-authorized information releases are not required in order for you to fulfill medical records requests and support closure of Stars and/or risk adjustment gaps received through this care coordination program.


Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSOK. BCBSOK makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.

Checking eligibility and/or benefit information and/or the fact that a service has been preauthorized is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered. If you have any questions, call the number on the member’s ID card.

HEDIS® is a registered trademark of NCQA.