Submit Predetermination of Benefits Requests via the Availity®

July 27, 2020

Blue Cross and Blue Shield of Oklahoma (BCBSOK) is excited to introduce an electronic predetermination process via the Availity Portal using the Attachments tool. This new process is available to providers as of July 30, 2020, making it faster and easier to submit a predetermination request to BCBSOK.

A predetermination is a voluntary request for written verification of benefits prior to rendering services. BCBSOK recommends a predetermination if the service may be considered not medically necessary based on BCBSOK Medical Policy criteria.

You must be registered with Availity to use the new Attachments tool. You can sign up today at Availity Learn more about third-party links, at no charge. For registration assistance, call Availity Client Services at 800-282-4548.

Note: If you don't have online access, you may continue to fax and/or mail predetermination of benefit requests along with a completed Predetermination Request Form  and pertinent medical documentation.

How does the new online process work?

Submitting online predetermination requests through the Availity Attachments application is simple and convenient:

  • Log in to Availity Learn more about third-party links
  • Select Claims & Payments from the navigation menu
  • Select Attachments – New
  • Within the tool, select Send Attachment then Predetermination Attachment
  • Download and complete the Predetermination Request Form
  • Complete the required data elements
  • Upload the completed form and attach supporting documentation
  • Select Send Attachment(s)


BCBSOK is hosting complimentary webinars for you to learn how to submit an electronic predetermination of benefits request. Simply click on your preferred date and time below to register.

For More Information

If you need further assistance or customized training, contact our Provider Education Consultants. Also watch for a new Electronic Predetermination Request user guide, coming soon to the Provider Tools section of our website.

The information in this notice does not apply to requests for Medicare Advantage members.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSOK. BCBSOK makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.