Responding to Quality and Risk Adjustment Medical Record Requests Online via AvailityTM Web Portal

The AvailityTM Medical Attachment tool allows providers to receive electronic quality and risk adjustment medical record requests from BCBSOK. Beginning Feb. 15, 2018,providers can upload and submit the necessary medical records to BCBSOK using the Medical Attachment option in the Claims & Payments menu through the Availity Web portal.

To receive and respond to these medical records requests, you must be registered with Availity Learn more about third-party links. To enable this feature, administrators must log in select Enrollment Center > Medical Attachments Setup, then enter the required data. For additional details, refer to the Responding to Electronic Quality and Risk Adjustment Medical Records Requests Tip Sheet .

To learn more about this new electronic solution a demonstration video is available on Learn more about third-party links

At this time, electronic medical record request and submission process are not available for medical record requests resulting from utilization review activities or the claims adjudication process. We anticipate offering additional capabilities throughout 2018.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSOK. BCBSOK makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.