Claim Inquiry Resolution Tool

The Claim Inquiry Resolution (CIR) tool can be accessed via a tab in our Electronic Refund Management (eRM) system. By providing a method of online assistance with specific inquiries on finalized claims, this tool can save time by reducing the need for phone calls and written correspondence.

  • Medicare/other insurance EOB
  • Duplicate denial
  • Additional information
  • Fee schedule/pricing inquiry
  • Eligibility
  • Federal group
  • Preauthorization denial
  • I-Bill – (HOST) Prepay High Dollar Review

For additional details, refer the CIR User Guide .

Hospital Pricing Inquiry Tip Sheet  

To gain access to the CIR function, you must be enrolled for eRM. CIR may not be accessed through our Customer Advocates on the phone.