Claim Inquiry Resolution Tool
The Claim Inquiry Resolution (CIR) tool can be accessed via a tab in our Electronic Refund Management (eRM) system. By providing a method of online assistance with specific inquiries on finalized claims, this tool can save time by reducing the need for phone calls and written correspondence.
- Medicare/other insurance EOB
- Duplicate denial
- Additional information
- Fee schedule/pricing inquiry
- Federal group
- Preauthorization denial
- I-Bill – (HOST) Prepay High Dollar Review
For additional details, refer the CIR User Guide .
To gain access to the CIR function, you must be enrolled for eRM. CIR may not be accessed through our Customer Advocates on the phone.