You Can Make PCP Changes in RPP for Your Clients
Jan. 21, 2026
Applies to Individual & Family Markets
You can help your clients with important updates – like changing their primary care provider, refreshing contact details, and generating member ID cards – directly through the Retail Producer Portal.
Access the “Retail Producer Portal Guide: Client Management” instructions .
Not registered for an RPP account? Get step-by-step instructions .
Need to backdate a request for a PCP change? Additional information will be needed, so member must contact Customer Service at the number on their member ID card or call: 1-866-520-2507.