Contact Us

Whether you’re new to Medicare and need help shopping for a plan or already have Medicare and want to switch to another plan, we’re here to help. Give us a call at 1-866-288-3539 TTY/TDD 711.

We’re open between 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on the weekends and holidays.

To verify your recent enrollment, check the status of a claim or ask questions about your existing coverage, please contact customer service at:

Blue Cross Medicare AdvantageSM Plans Customer Service

Phone: 1-877-774-8592 TTY/TDD 711

We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

Blue Cross Medicare Advantage Plan
c/o Member Services
P.O. Box 4555
Scranton, PA 18505

Blue Cross MedicareRxSM Plans Customer Service

Phone: 1-888-285-2249 TTY/TDD 711

We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

Blue Cross MedicareRx
c/o Member Services
P.O. Box 3897
Scranton, PA 18505-9947

Blue Medicare SupplementSM Insurance Plans Customer Service

Phone: 1-800-722-3959 TTY/TDD 711

We’re open 7:00 a.m. – 6:00 p.m., CT, Monday through Friday.

Blue Medicare Supplement Insurance Plan
1000 E. Warrenville Road
Naperville, IL 60563

Prescription Drug Coverage Determinations, Redeterminations, Appeals and Grievances

You, your prescriber or your appointed representative may contact customer service by phone, fax, or mail at:

Blue Cross MedicareRx Plans

Phone: 1-888-285-2249 TTY/TDD 711

Fax: 1-800-693-6703 (standard number)
        1-855-674-9189 (expedited grievance number)

Mailing Address:

Blue Cross MedicareRx Plans
c/o Medicare Appeals
2900 Ames Crossing Road 
Eagan, MN 55121

Written Grievances Mailing Address:

Blue Cross MedicareRx
c/o Appeals & Grievances
P.O. Box 4288
Scranton, PA 18505

Blue Cross Medicare Advantage Plans

Phone: 1-877-774-8592 TTY/TDD 711

Fax: 1-800-693-6703 (standard number)
        1-855-674-9189 (expedited grievance number)

Mailing Address:

Blue Cross Medicare Advantage Plans
c/o Medicare Appeals
2900 Ames Crossing Road
Eagan, MN 55121

Medical Appeals and Grievances

Phone: 1-877-774-8592 TTY/TDD 711

Fax Number: 1-855-674-9185

Mailing Address: 

Blue Cross Medicare Advantage
c/o Appeals & Grievances
P.O. Box 4288
Scranton, PA 18505

Medicare Coverage Decisions for Medical Care

Blue Cross Medicare Advantage Plans

Phone: 1-877-774-8592 TTY/TDD 711

Fax Number: 1-855-674-9185

Mail:

Blue Cross Medicare Advantage Plans
c/o Appeals & Grievances
P.O. Box 4288
Scranton, PA 18505

Medicare

You can contact Medicare for more information about Medicare benefits and services, including general information about Medicare Advantage Prescription Drug coverage.

Call
1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week. If you are hearing or speech impaired, please call 1-877-486-2048.

Web
www.medicare.gov

If you would like to submit feedback directly to Medicare, please use the Medicare Complaint Form or contact the Office of the Medicare Ombudsman.