Contact Us

Whether you’re new to Medicare and need help shopping for a plan or already have Medicare and want to switch to another plan, we’re here to help. Give us a call at 1-866-286-6159 TTY/TDD 711.

We’re open between 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on the weekends and holidays.

To verify your recent enrollment, check the status of a claim or ask questions about your existing coverage, please contact customer service at:

Blue Cross Medicare AdvantageSM Plans Customer Service

Phone: 1-877-774-8592 TTY/TDD 711

We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

Blue Cross MedicareRxSM Plan

c/o Member Services
P.O. Box 3897
Scranton, PA 18505

Blue Cross Medicare Advantage Plan

c/o Member Services
P.O. Box 4555
Scranton, PA 18505

Blue Cross SupplementSM Insurance Plan

1000 E. Warrenville Road
Naperville, IL 60563

Blue Cross Medicare Rx Plans Customer Service

Phone: 1-888-285-2249 TTY/TDD 711

We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

Mail:

Blue Cross MedicareRx
c/o Member Services
P.O. Box 268845
Oklahoma City, OK 73126-8845

Blue Medicare Supplement Insurance Plans Customer Service

Phone: 1-800-722-3959 TTY/TDD 711

We’re open 7:00 a.m. – 6:00 p.m., CT, Monday through Friday.

Blue Medicare Supplement Insurance 

P.O. Box 3004, 
Naperville, IL 60566-9747

Prescription Drug Coverage Determinations, Redeterminations, Appeals and Grievances

You, your prescriber or your appointed representative may contact customer service by phone, fax, or mail at:

Blue Cross MedicareRx Plans

Phone: 1-888-285-2249 TTY/TDD 711

Fax: 1-800-693-6703 (standard number)
        1-855-674-9189 (expedited grievance number)

Mailing Address:

Blue Cross MedicareRx Plans
c/o Medicare Appeals
1305 Corporate Center Dr., Bldg. N10
Eagan, MN 55121

Written Grievances Mailing Address:

Blue Cross MedicareRx
c/o Appeals & Grievances
P.O. Box 4288
Scranton, PA 18505

Blue Cross Medicare Advantage Plans

Phone: 1-877-774-8592 TTY/TDD 711

Fax: 1-800-693-6703 (standard number)
        1-855-674-9189 (expedited grievance number)

Mailing Address:

Blue Cross Medicare Advantage Plans
c/o Medicare Appeals
1305 Corporate Center Dr., Bldg. N10
Eagan, MN 55121

Medical Appeals and Grievances

Phone: 1-877-774-8592 TTY/TDD 711

Fax Number: 1-855-674-9185

Mailing Address: 

Blue Cross Medicare Advantage
c/o Appeals & Grievances
P.O. Box 4288
Scranton, PA 18505

Medicare Coverage Decisions for Medical Care

Blue Cross Medicare Advantage Plans

Phone: 1-877-774-8592 TTY/TDD 711

Fax Number: 1-855-674-9185

Mail:

Blue Cross Medicare Advantage Plans
c/o Appeals & Grievances
P.O. Box 4288
Scranton, PA 18505

Medicare

You can contact Medicare for more information about Medicare benefits and services, including general information about Medicare Advantage Prescription Drug coverage.

Call
1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week. If you are hearing or speech impaired, please call 1-877-486-2048.

Web
www.medicare.gov

If you would like to submit feedback directly to Medicare, please use the Medicare Complaint Form or contact the Office of the Medicare Ombudsman.