Skip to main content

Reminder: Resolve DMIs to Help Clients Keep Coverage

April 15, 2026

Applies to Individual & Family Markets

Data matching issues can delay or jeopardize coverage if they are not resolved in time. If a DMI remains unresolved for more than 90 days, clients may lose premium tax credits, cost-sharing reductions, or in some cases, their coverage entirely. 

Common Reasons DMIs Occur

  • Information is incomplete or missing.
  • The client's application doesn’t match data from credible sources like IRS databases.

Where to Find DMIs

  • IFM Shop and Enroll Platform powered by HealthSherpa        
    • After enrolling a client, review the confirmation page in your IFM Shop and Enroll account. Any DMIs will appear in the “Documents” column with an error message.
  • Marketplace Notices
    • Review the client’s Eligibility Determination Notice from the Marketplace. If a DMI exists, it will appear under the “Next Steps” section with the message: “Important: you must submit documents.”

How to Fix DMIs

  1. Review the client’s application for typos or missing information.
  2. If corrections are needed, resubmit the application to see if the issue is resolved.
  3. If the DMI remains, documents must be submitted through IFM Shop and Enroll.
  4. If additional help is needed, contact HealthSherpa Technical Support using the phone number listed in Contacts for Producers.
  5. For additional guidance to identify and resolve common issues, review resources from the Centers for Medicare & Medicaid Services:
    1. REGTAP
    2. DMI reference guide
    3. Webinar

Bottom line: DMIs are a common part of the enrollment process, but unresolved issues can impact your clients’ coverage and financial assistance. Checking for DMIs and resolving them quickly helps ensure clients maintain their benefits.