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Accuracy Counts: Ensure Your Client Data is up to Date

Nov. 25, 2025

(Applies to Individual and Family Markets)

To cut down on returned mail, please verify and confirm your clients’ mailing addresses. Here’s how to ensure mail reaches them every time:

  • Manual confirmation: Our customer service and producer service areas verify with callers whether their address/phone number/email have changed and then they manually update our systems.
  • Member confirmation: Members can change their mailing address in Blue Access for MembersSM, which will create a case to update information in our systems.
  • Producer confirmation: Take a moment to review your recent applications.
  • Regular updates: Request annual (or semiannual) address confirmations through calls or emails.

The big picture: Maintaining accurate contact information is important. Inform your clients about the importance of providing correct information and include reminders in your communications.